Refund policy

U.S. Returns & Exchanges

We accept returns and exchanges for U.S. orders under the following conditions:

Within 14 Days of Delivery — Full Refund

Customers may return eligible items within 14 days of delivery for a full refund of the item price to their original payment method.

The customer is responsible for any charges occurred when sending the product back to us.

Original shipping charges are non-refundable.

Within 30 Days of Delivery — Store Credit

Returns requested after 14 days but within 30 days of delivery are eligible for store credit.

Store credit can be used toward future purchases at BRUISED.

Refunds to the original payment method are not available after 14 days.

The customer is responsible for any charges occurred when sending the product back to us.

Original shipping charges are non-refundable.

Return Conditions

Items must be unworn, unwashed, and in their original condition.

All original tags and packaging must be included.

Items worn beyond simply trying them on are not eligible for return or exchange.

Return shipping costs are the customer's responsibility unless the item is defective or incorrect.

Sale & Limited Release Items

All discounted items and limited-release pieces are final sale and are not eligible for returns or exchanges, except where required by law.

International Orders

We do not accept returns or exchanges for international orders, except where required by law.

International duties, customs charges, and import fees are not included in our shipping prices and are the customer's responsibility.

Returned Packages

If a package is returned to us due to an incorrect address or failure to collect it, you may:

Pay for reshipment.

We are not responsible for incorrectly entered shipping addresses.

Lost, Stolen & Tampered Packages

If your package is missing, stolen, lost, or appears to have been tampered with, please contact us and your local shipping carrier.

We will assist with investigating shipping issues where possible. Claims will be reviewed based on tracking information and applicable consumer protections.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 14 days of delivery.

After reviewing the issue, we will arrange a replacement or refund when appropriate, at no additional cost to you.

Buyer Responsibility

Customers are responsible for providing accurate shipping and contact information when placing an order.

Support

To initiate a return or exchange, please contact:

SUPPORT@BRUISEDLA.COM

Include your order number and the reason for your return or exchange.