Shipping & Returns
Does your shipping cover duties? (iNTERNATIONAL ORDERS)
At checkout, you will have 3 options for shipping. Our international shipping does not cover duties.
Refunds/Cancellations
Once an order is placed, it cannot be canceled.
Money back within 14 days of delivery. After that, returns go to store credit, up to 30 days from delivery.
When will my order ship?
Our standard shipment time is 7-14 days.
If your order contains a pre-order item, the complete order is made to order and delivered in under 30 days.
dO YOU GUYS OFFER RETURNS?
Yes. Money back within 14 days of delivery. Then store credit, up to 30 days from delivery. Items must be unworn, unwashed and in their original condition, with all tags and packaging.
You are responsible for covering the shipping back to us, and the original shipping is not refunded.
I got the wrong item, what do i do?
If you received the wrong item, please email us support@bruisedla.com, or message us on IG. We will send you a return label, once delivery is confirmed, reship your new item, free of charge.
i received A TRACKING NUMBER FROM UPS, BUT NO MOVEMENT. WHAT HAPPENED?
If it's been more than two business days, this means that UPS has lost your package. We drop of packages in bulk, and occasionally UPS will skip by, leaving the package behind. Please email support@bruisedla.com so we can assist you in filing a claim, or provide a refund via store credit.
I ordered a piece from a drop (limited release) and I'd like to change my size. What do I do?
Because many of our pieces are produced in limited quantities, we cannot guarantee restocks. If a replacement is unavailable, store credit or an exchange for another item will be issued instead.