Our Guarantee

Please allow for 2 weeks to ship your order, excluding pre-order items.

We stand behind the quality, craftsmanship, and design of every piece we release.

If your item arrives defective, damaged, or incorrect, we’ll make it right. No questions asked.

What We Guarantee

• Quality Assurance: Every item is inspected before shipping. If something slips through, we’ll replace it or issue store credit.

• Fit & Feel Confidence: If the item doesn’t meet expectations in terms of fit or comfort, you may request a return or exchange under the conditions below.

• Safe Delivery: If your order is lost or damaged in transit, we’ll work with you to resolve it.

Return & Exchange Policy

To keep things fair for both you and us:

• Requests must be submitted within 7 days of delivery

• Items must be:

  • Unworn

  • Unwashed

  • In original condition with tags attached

• Original packaging is required when applicable

Once approved, you may choose:

• A replacement

• Store credit

• An exchange (subject to availability)

What’s Not Covered

To maintain fairness and prevent abuse, we cannot accept returns for:

• Normal wear and tear

• Damage caused by improper care or misuse

• Items altered after delivery

• Final-sale or limited-edition drops clearly marked as such

Limited Releases & Drops

Because many of our pieces are produced in limited quantities, we cannot guarantee restocks. If a replacement is unavailable, store credit or an exchange for another itemwill be issued instead.

Refunds

Refunds are issued only in cases of verified defects or errors on our end. Approved refunds are processed back to the original payment method, excluding original shipping costs.

Our Promise

We don’t believe in hiding behind policies. If there’s a real issue, we’ll treat you fairly. At the same time, we reserve the right to refuse returns or exchanges that fall outside this guarantee.

Our support email is support@bruisedla.com