Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

We have extremely high demand for our products. Please allow up to 2 weeks to process your orders, and an additional one for shipping. However, the majority of our orders take drastically less time.

No. None of our items are shipped separately. If you believe something is missing, email us asap at support@tachim.com

The worst feeling in the world is getting a notification, but not a package.  We do our best to partner with reliable shipping carriers.  Unfortunately, once the items leave our facilities we can no longer assume responsibility. 

The best course of action is to reach out to your local post office and see if it was taken to a different location.

Please let us know if you are experiencing any challenges by reaching out to customer service at support@tachim.com within 14 days of the delivery notification so we an assist in filing a claim for your missing package. 

Unfortunately, once we ship the package, it is not in our hands.

If we have remaining stock, occasionally, we will replace it, but it is not guaranteed.

Contact your local post office for information on your package.

It's extremely important to triple check your order to make sure everything seems right.

If you placed your order and you'd like to change the size of an item, email support@tachim.com as soon as possible.

Unfortunately, we cannot guarantee a change, due to our efficient shipping team, but we will do our very best so you get the correct size.

Please email our customer support team right away at support@tachim.com

We will do our best to make changes but all sales are final and cannot be canceled. Our shipping times are extremely fast so please be sure to double check your items, sizes, and address are correct before placing your order.

Once your order has shipped, or after 24 hours of placing your order, we are not able to make any changes or proceed with a cancellation.

No, all sales are final.

However, please email why you don't like the product at support@tachim.com

We strive to give you the best possible product.

We work with our staff to ensure that they receive excellent training on packing your order properly to avoid mistakes.

However, we are human and mistakes can happen. 

In the case that it does, please contact our customer support team at support@tachim.comwithin 24 hours of delivery, we are happy to help!

Our customer service team works every day from 10 AM EST, to 5 PM EST. They will respond to you email within 48 hours.

We’ve all been there, and done that…

Unfortunately if you forget to enter your discount code at the time of checkout we cannot go back and add it for you, as a sale is final once it has been processed. 

However, you can apply it to your next purchase!

Your discount code may not work because other items are already discounted, or it may not apply to your order.

Yes you will, and it will be the best experience you've ever got in your life.

We have been around for around 1 year and have a multitude of happy customers, and our goal is to build a mysterious community.

We are going to be here for decades to come.

ShopPay is a platform that we've partnered with.

They give you the ability to pay in 4, or split payments, in the time frame of your choice.

Write a clear and concise answer to guide your customers.

Tachim is a clothing brand aimed around mysterious individuals. Our goal is to build a community of the mysterious and bring them all together through fashion, clothing + lifestyle.

Our high-quality products are sourced from the best mills, measured, and pre-shrunk to create the best fit possible, and to avoid shrinkage after washing.  For the best care and longest lasting attire, we recommend washing your new outfit inside-out in cold water and hanging them dry.